Shipping | Return Policy
As we are a small, family run business, please allow 2-5 business days processing times. You will receive an email with your tracking number once your order has been shipped!
During peak periods (sales, restock and new release nights), please allow up to 7 business days for your order to be processed.
Thank you so much for your support and understanding x
Orders cannot be modified or cancelled once they have been submitted.
If you're missing items or have any concerns about the products you received, please contact us within 7 days of the delivery date.
No Returns! Exchanges Only!
Our policy lasts 14 days for shipped orders (from delivery date) for store credit and exchange only. We do not offer money back. If the 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
If you need to exchange it for the same item, send us an email at
email@example.com. Non-Returnable Items are listed in the bottom.
To be eligible for a exchange, your item must be unused and in the same condition that you received it. Unworn, unused, free of stains, odors, animal hair, and damage. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
ADDITIONAL RETURN / EXCHANGE INFORMATION
Shipping costs will not be refunded
Aziel & Luca is not responsible for return postage
Aziel & Luca is not responsible for lost or stolen packages
Items using discounted promo codes
ACCESSORIES are FINAL sale.
All items on SALE are FINAL sale.
Holiday items are FINAL sale
To complete your exchange, we require a receipt or proof of purchase. All exchanges that require shipping is at the expense of the customer for both ways to and from warehouse.
All exchanges are FINAL SALE.